ADJOAA is a marketplace featuring independent brands that create made-to-order items specifically for you. Due to the custom nature of these products, our returns policy differs from traditional retailers.

Return Eligibility:

   You may request to return eligible products within 7 days of delivery.

   The following items are NOT eligible for returns due to hygiene reasons:

   Swimwear

   Underwear

   Earrings and body jewellery

   Made-to-order items are created specifically for you and may have limited return       eligibility. Please check individual product pages for specific return information.

   Items marked as 'sale' in the product description are final sale and cannot be               returned unless deemed faulty.

   All samples and preloved items are final sale.

Return Process:

All return shipping costs are the responsibility of the customer. ADJOAA does not cover return shipping costs.

 We strongly recommend using a traceable shipping method when returning items.

ADJOAA is not responsible for returns lost or damaged during transit if sent using an untracked method.

Once received, all returns undergo quality control to ensure items have not been worn or washed and all original tags remain attached.

Shoes and jewellery must be returned in their original packaging and unworn. Items returned without original packaging will not be accepted.

Approved returns will be processed within 10 working days of receipt, with refunds issued to your original payment method.

Faulty Items:

If you receive a faulty product, please notify hello@adjoaa.com immediately with photos of the issue.

For faulty made-to-order items, replacement options depend on the brand partner's ability to remake the item. Our team will work with the brand to find the best solution.

Replacements for faulty items will be prioritized based on brand partner availability and production timelines.

We strongly advise customers to thoroughly check and try on any ordered product immediately upon receipt to ensure satisfaction with your purchase.

For any questions regarding returns or exchanges, please contact hello@adjoaa.com or use the live chat feature on our website.