Privacy Policy
Introduction
Welcome to ADJOAA Limited's (ADJOAA) privacy policy.
ADJOAA respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the [Glossary] to understand the meaning of some of the terms used in this privacy policy.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how ADJOAA collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or to receive marketing updates or purchase a product or take part in a competition. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
ADJOAA Limited is the controller and responsible for your personal data (collectively referred to as "ADJOAA", "we", "us" or "our" in this privacy policy). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise [your legal rights], please contact the data privacy manager using the details set out below.
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of legal entity: ADJOAA Limited
Email address: hello@adjoaa.com
Postal address: 28 McCluskeys Street, Colcheser, England, CO4 5SW
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. This version was last updated on September 2022. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
-
Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
-
Contact Data includes billing address, delivery address, email address and telephone numbers.
-
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
-
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
-
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
-
Usage Data includes information about how you use our website, products and services.
-
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
-
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
purchase our products or services;
- apply for our products or services;
provide us with someone else’s data (e.g. purchase gift card for a friend);
create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy [LINK] for further details.
-
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out:
analytics providers such as Google based outside the UK; and
-
advertising networks based inside and outside the UK.
Technical Data from the following parties:
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators based inside and outside the UK.
4. How we use your personal data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
-
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
-
Where we need to comply with a legal obligation.
Click here [LINK TO GLOSSARY, LAWFUL BASIS] to find out more about the types of lawful basis that we will rely on to process your personal data. Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
|---|---|---|
To register you as a new customer |
(a) Identity |
Performance of a contract with you |
To process and deliver your order including: |
(a) Identity |
(a) Performance of a contract with you |
To manage our relationship with you which will include: |
(a) Identity |
(a) Performance of a contract with you |
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity |
(a) Performance of a contract with you |
To enable you to attend an event, workshop or seminar hosted by us or one of our partners. |
(a) Identity |
(a) Performance of a contract with you |
To enable you to attend an event, workshop or seminar hosted by us or one of our partners. |
(a) Identity |
(a) Performance of a contract with you |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. |
(a) Identity |
(a) Consent |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. |
(a) Technical |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time]. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of [a product/service purchase, warranty registration, product/service experience or other transactions].
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see [LINK TO YOUR COOKIE POLICY].
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use your personal data] above.
Internal Third Parties as set out in the [Glossary].
External Third Parties as set out in the [Glossary].
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
We share your personal data within the ADJOAA Group. This will Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
If you wish to exercise any of the rights set out above, please contact us ADJOAA Limited +44 794 636 2072 or customer service hello@adjoaa.com
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligationmeans processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
THIRD PARTIES
Internal Third Parties
Other companies in the ADJOAA Group and who are based Ghana and provide logistics services and undertake leadership reporting.
External Third Parties
Service providers acting as processors based who provide.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object of processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy.
If you want us to establish the data's accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Terms & Conditions
This website is operated by ADJOAA LTD. Throughout the site, the terms “we”, “us” and “our” refer to ADJOAA LTD. ADJOAA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - Online Store Terms
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
SECTION 2 - General Terms
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on
FAQs
About Adjoaa
What is Adjoaa?
Adjoaa is an online marketplace for contemporary African fashion, connecting customers around the world with independent designers and brands from Africa and the diaspora. We curate clothing, accessories and lifestyle products from talented designers and make them accessible through a single shopping experience.
Many of the products available on Adjoaa are made-to-order or pre-order, allowing designers to produce more responsibly, reduce waste, and focus on craftsmanship rather than mass production.
Do you have physical stores?
No. Adjoaa is an online-only platform and currently does not operate physical stores, showrooms, or collection points. All orders must be placed through our website and delivered to your chosen address.
Why are many products made to order?
Many of the designers we work with produce items after an order is placed rather than manufacturing large quantities in advance.
This approach helps reduce waste, avoids unnecessary overproduction, supports independent designers, and contributes to a more sustainable fashion industry.
Because of this, production may take approximately 10 business days before your order is shipped.
Orders
What payment options do you accept?
We accept all forms of Visa, Mastercard, Zip Pay, Stripe and PayPal for online purchases.
When will you process my order?
Orders are processed during our normal business hours, Monday to Friday, excluding public and bank holidays.
Orders placed on weekends or public holidays will be processed on the next working business day. Please keep this in mind when estimating production and delivery timelines.
Can I cancel my order?
We begin processing orders quickly to ensure timely delivery. If you wish to cancel your order, please email hello@adjoaa.com as soon as possible.
While we will do our best to accommodate cancellation requests, we cannot guarantee cancellations once production has started or an order has been prepared for shipment.
If your order has already been shipped, it cannot be cancelled
I made a mistake. Can I change my order?
Please email hello@adjoaa.com and include as many details about the changes required as possible, along with the first and last names and email address associated with the order.
We will do our best to accommodate requests before production or shipment begins. However, once an item has entered production or been shipped, changes may no longer be possible.
If you are unsatisfied with your purchase after it has been delivered, please refer to our returns policy below.
Can I custom order a product?
If the product you want does not have an option for customisation, email us at hello@adjoaa.com and we will let you know if your request can be accommodated and any additional charges that might be involved.
Do you offer discount deals?
All Adjoaa customers receive 10% off their first purchase.
Subscribe to our newsletter and follow us on social media to be the first to hear about promotions, new arrivals and exclusive offers.
I have a discount code. Where do I use it?
Apply your discount code in the ‘Promotion Code’ field at checkout.
How long are gift cards valid for?
There is no expiry date on our gift cards.
I haven't received a confirmation email, what should I do?
If you haven't received an order confirmation email, it is likely the result of one or two things:
Your order wasn’t placed and processed.
You have entered an incorrect email address with your order.
If you are certain that the email address linked to your order is correct, please check the spam folder in your emails for your order confirmation. If you still cannot locate an order confirmation, please email us at hello@adjoaa.com.
Shipping & Delivery
How long will it take to receive my order?
Many products on Adjoaa are made- to-order to order.
Please note that total delivery time consists of:
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Where is my order shipped from?
All orders are shipped directly from the brands and designers on ADJOAA. Your order will arrive in ADJOAA packaging.
What packaging do you use?
All Adjoaa orders using recyclable mailer bags from our logistics partner like DHL or our own packaging.
Why hasn't my order shipped yet?
Many Adjoaa products are made to order. This means that production begins after your purchase is confirmed.
As a result, your order may spend approximately 10 business days in production before it is shipped.
If your order has exceeded the expected production timeframe, please contact hello@adjoaa.com and we will investigate further.
What carrier do you use for domestic shipping?
We use local postal services and affiliate courier companies for most small and medium-sized orders.
Larger packages are generally delivered via courier services. We use express delivery for addresses in the US, UK, Europe, North America and the Caribbean - where available.
If an item in your order becomes unavailable or delayed, our customer service team will contact you to discuss available options.
How do I know my order has been shipped? How can I track my order?
Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number.
If you have not received a shipping confirmation email within the expected timeframe, please contact hello@adjoaa.com and we will be happy to assist.
If I order multiple items, will they come in individual shipments?
Not always.
Because Adjoaa works with multiple independent designers and brands, items within the same order may be shipped separately.
If your order is dispatched in multiple shipments, you will receive separate tracking numbers for each package.
My tracking number doesn’t work or is invalid.
Tracking numbers may take up to 24 hours after creation to become active.
In many cases, tracking information will only update after the package reaches the carrier's sorting facility.
We recommend waiting at least 24 hours before attempting to track your parcel.
Do you ship internationally?
Yes. We ship to over 100 destinations serviced by DHL and our logistics partners.
If your country is not available during checkout, please contact hello@adjoaa.com.
How much does shipping cost?
Shipping costs vary depending on your location and order value.
We offer free domestic and international shipping on orders above qualifying thresholds. Please refer to the delivery information during checkout for more accurate information on the delivery cost.
What currency will I pay in?
You can choose from a selection of supported currencies during checkout. If your local currency is unavailable, payment will be processed in British Pounds (GBP).
What carrier do you use for international shipping?
International shipments are fulfilled using DHL, local postal services, and selected logistics partners.
Will I have to pay customs duties or import taxes?
Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, VAT, and other fees imposed by local authorities.
These charges are the responsibility of the customer and are not included in the purchase price unless explicitly stated otherwise.
Unfortunately, Adjoaa has no control over these charges and cannot predict the amount that may be charged by customs authorities.
What happens if my order is delayed by customs?
International shipments may occasionally be delayed during customs inspection.
Returns & Exchanges
What is your return policy?
Eligible full-priced ready to ship (not made-to-order or pre-order) items may be returned within seven (7) days of delivery for a refund, provided they are:
- Unworn
- Unwashed
- In brand-new condition
- Returned with all original tags attached
- Returned with original packaging where applicable
Made-to-order, customised, personalised, and specially commissioned products are for return unless faulty, defective or incorrectly supplied.
A return processing fee of £7 or equivalent in your local currency will be deducted from approved refunds.
Can I return a made-to-order item?
Because many Adjoaa products are made specifically for each customer after an order is placed, made-to-order items may not be eligible for return.
Where a made-to-order item is eligible for return, this will be stated on the product page.
How do I return my order?
To request a return:
- Submit your return request through our returns portal.
- Ensure your request is made within seven (7) days of receiving your order.
- Package the item securely with all original tags attached.
- Include a copy of your original order confirmation.
- Follow the instructions provided by our returns team.
Can I exchange an item?
We do not currently offer direct exchanges.
If your item is eligible for return, you may return it in accordance with our returns policy and receive either a refund or store credit, depending on the return option available at the time of processing.
Store credit can be used towards the purchase of a replacement item, different size, colour, or style.
This approach allows us to provide a simpler and more efficient experience while continuing to support our network of independent designers.
Can I return my product after 7 days?
Unfortunately, no.
We encourage customers to inspect and try on their items promptly after delivery.
Requests submitted after seven (7) days from delivery will generally not qualify for return or exchange.
What if I receive a faulty or damaged item?
If you receive a faulty, damaged, or incorrect item, please contact hello@adjoaa.com immediately and include photographs where possible.
Subject to review, we will arrange an exchange, replacement, repair, or refund as appropriate.
How long does a return or exchange take to process?
Once your returned item has been received and inspected, we aim to process returns within 3–5 business days.
The time it takes for the refund to appear in your account may vary depending on your payment provider.
Will I be charged for shipping on my return or exchange?
Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
Size, Fit & Product Care
Do you have a sizing guide?
Yes. You can view our size guide on the relevant product pages. If there is no brand specific size chart included in the product page, then the standard sizing is in UK sizing.
We know, no two bodies are the same, so you can also use the note section at checkout to provide us with your measurement [Bust, Waist, Hips, In-seam in cm or inches] and we will confirm pass this on to our brand partner or communicate your equivalent sizing based on the brand in US or EU equivalent.
How do I choose the right size?
We recommend reviewing the brand-specific size guide available on each product page before placing your order. If you need additional assistance, please contact hello@adjoaa.com and our team will be happy to help.
How do I care for my purchased product?
We generally recommend hand washing or using a gentle machine wash cycle.
Please always follow the care instructions provided on the garment label, as care requirements may vary by designer and fabric.
Sustainability & Responsible Fashion
How does Adjoaa approach sustainability?
We believe fashion can be both beautiful and responsible.
Many of the brands featured on Adjoaa produce in smaller quantities or on a made-to-order basis, helping reduce waste and overproduction.
We also use recycled packaging or compostable mailing bags wherever possible.
Why does Adjoaa support made-to-order fashion?
Made-to-order production helps reduce excess inventory, minimises waste, and allows designers to focus on quality craftsmanship rather than mass production.
By producing only what is needed, designers can operate more sustainably while creating unique products for customers around the world.
Wholesale
How do I become a stockist or retailer?
The Adjoaa team is always looking for great stores and boutiques to partner with in support of our talented community of designers.
If you are interested in carrying products from our designers, please contact us at hello@adjoaa.com for further information.
Legal entity: ADJOAA LTD
Contact number: +447946362072
Company address: 5 Dunster Close, Romford RM 3AU, England, United Kingdom.