Info – ADJOAA

Customer Care

You can contact the team at hello@adjoaa.com and we'll be happy to assist you with your queries within 24 hours.


Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from adjoaa.com (the “Site”).


Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


Terms & Conditions

This website is operated by ADJOAA LTD. Throughout the site, the terms “we”, “us” and “our” refer to ADJOAA LTD. ADJOAA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - Online Store Terms

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


SECTION 2 - General Terms

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on


Return Policy

This website is operated by ADJOAA LTD. Throughout the site, the terms “we”, “us” and “our” refer to ADJOAA LTD. ADJOAA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - Online Store Terms

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


SECTION 2 - General Terms

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact


Shipping

ADJOAA offers flat fee for express shipping on all orders under 2kgs from the same country of origin.

All orders become the responsibility of the purchaser once received by the carrier. ADJOAA will not be held responsible for the loss or damage of any item(s). By placing an order with international shipping, you agree to ADJOAA’s international shipping policy. Please note international orders may be subject to delays due to customs clearance procedures in the destination country. We are also unable to ship orders to PO boxes or APO addresses.


SHIPPING COST & DELIVERY INFORMATION

From Zone 11 to Zone J
UK, Finland, Iceland, France, Portugal estimate quotes is:
0.5Kg - GHs192.13
1kg - GHs193.59
1.5kg - GHs195.04
2kg - GHs196.50

From Zone 11 to Zone K
Singapore, Japan, Hong Kong, USA estimate quote is
0.5kg - GHs202.32
1kg - GHs203.78
1.5kg - GHs205.23
2kg - GHs206.69

New Zealand and Australia
0.5kg - GHs211.78
1kg - GHs222.70
1.5kg - GHs233.61
2kg - GHs244.53

Export from Ghana to Zone 1
0.5kg - GHs126.63
1kg - GHs126.63
1.5kg - GHs144.10
2kg - GHs161.56

Zone 2
0.5kg - GHs136.82
1kg - GHs136.82
1.5kg - GHs155.74
2kg - GHs174.66

Zone 3
0.5kg to 1kg - GHs149.92
1.5kg - GHs170.30
2kg - GHs190.68

Zone 4
0.5kg to 1kg - GHs149.92
1.5kg - GHs176.12
2kg - GHs202.32

Zone 5
0.5kg to 1kg - GHs165.93
1.5kg - GHs200.86
2kg - GHs235.80

Zone 6
0.5kg - GHs165.93
1kg - GHs175.30
1.5kg - GHs208.46
2kg - GHs241.62

Zone 7
0.5kg to 1kg - GHs213.96
1.5kg - GHs261.27
2kg - GHs308.57

Delivery

Your order may be delivered by either your local postal service or by an express courier. If you are not home when the delivery is made, a notice card may be left by the postal service or courier to advise on how and where your delivery can be collected. A signature may be required for larger deliveries.


Taxes and Duties

The customer is responsible for all taxes and duties. ADJOAA is not responsible for any fees charged by customs.

ADJOAA has no control over these charges and cannot predict what they may be, as customs policies and import duties vary from country to country; in some cases, customs duties are not always applied. Each country has its own rules for determining whether import duties and taxes will apply. We recommend contacting your local customs office for rates before placing an order.

We cannot guarantee that items will not be subject to random checks by customs, and cause associated delays and charges. ADJOAA is not responsible for any delays caused by destination customs clearance processes.


Reused International Shipment

If you refuse a shipment from ADJOAA due to customs duties, taxes, or any other reason, you will be held responsible for both the original shipping charges and the cost of returning the package to us. This amount will be deducted from your total merchandise refund.


International Returns

Please note all sale purchases are final and are not eligible for exchanges or return.

If you wish to return a non-sale item purchased from us, please ensure that you make your return within 14 days of receipt to be considered for returns. Products must be unworn with tags in place. You need to include a hardcopy of your original order confirmation email in the package.

Shipping costs to return items back to ADJOAA will be the responsibility of the customer. To send an item to us, please follow these simple instructions:

  • Complete a returns form here to register your request
  • Use a track and trace insured courier of your choice with signature upon delivery
  • Print off your original order confirmation email and include inside the parcel
  • Any returns paperwork and the outer packaging must be clearly marked as "RETURNED GOODS - OF NO COMMERCIAL VALUE" to prevent the parcel being held in customs or refused on delivery
  • The delivery for your return must be addressed to:

ADJOAA Returns: ADJOAA LTD
5 Dunster Close, Romford RM5 3AU, United Kingdom

Please keep your proof of sending for tracking and insurance purposes.

*Returned goods remain the customer’s responsibility until signed for at our warehouse. Once we have received your return, this will be processed within 3-5 working days. Please be advised that we will notify you only when the return has been processed. Original postage and packaging is not a refundable cost. All returns must be received in their original condition and packaging, including product tags.

If you believe that the item you have received may be faulty, please email customer services here and await further advice before making your return.


Returns & Exchange

RETURNS FORM

We make every endeavour to ensure we accurately describe each item of clothing on our website, however we understand that returns happen from time to time.

If you would like to return an item you have purchased from ADJOAA, please fill out the form to the right. Make sure to include your order number, items being returned, and reason for return (size, fit, or otherwise).

< Click here to download form >


What Happens Next

Once the product is received and has undergone a quality control check to ensure the product has not been worn and that the tags are still in place, your request will be processed. If goods are eligible for a refund, the refund will be made within 14 days of receipt of the items by ADJOAA.

We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 14 days from the date of receiving your purchase. Shoes must be returned unworn and in their original packaging. Shoes returned without their original boxes will not be accepted.

If you receive a faulty product, please notify us immediately and the item will be exchanged subject to availability or a refund processed.


FAQs


Orders

What payment options do you accept?

We accept all forms of Visa, Mastercard, Zip Pay, Stripe and PayPal for online purchases.

I made a mistake. Can I change my order?

Please email us hello@adjoaa.com and include as many details about the changes required as possible, and the first and last names associated with the billing address on the purchase. Note that orders cannot be cancelled or changed once they have been shipped. If you are unsatisfied with your purchase once it has been shipped, please wait until the package arrives and send it back to us for a return.

Can I custom order a product?

f the product you want does not have an option for customisation, email us at hello@adjoaa.com and we will let you know if your request can be accommodated.

Do you offer discount deals?

All ADJOAA customers receive 10% off their first purchase and $10 off any second orders over $100. Subscribe to our newsletter and like us on Facebook to be the first to hear about our special promotions.

I have a discount code. Where do I use it?

Apply your discount code in the ‘Promotion Code’ field at checkout.

How long are gift cards valid for?

There is no expiry date on our gift cards.

I haven't received a confirmation email, what should I do?

If you haven't received an order confirmation email, it is likely the result of one or two things: Your order wasn’t placed and processed. You have entered an incorrect email address with your order.

If you are certain that the email address linked to your order is correct, please check the spam folder in your emails for your order confirmation. If you still cannot locate an order confirmation, please email us at hello@adjoaa.com.


Domestic Shipping

Where is my order shipped from?

All orders are shipped directly from the brands and designers on ADJOAA. Your order will arrive in ADJOAA packaging.

What packaging do you use?

All ADJOAA orders are packed using recycled paper and compostable bags.

What carrier do you use for domestic shipping?

We use local postal services and our affiliate courier companies for most of our domestic orders in the UK and Ghana. Larger packages will be mostly delivered by courier. We offer two-day and overnight shipping within the UK and Europe. In the event an item in your order is back-ordered, customer service will contact you and make appropriate arrangements.

How do I know my order has been shipped/ How can I track my order?

Once your order is shipped, you will automatically receive a shipment notification email with a tracking number. If for any reason you do not receive your shipping confirmation email and your order date within five (5) business days, please let us know by emailing hello@adjoaa.com. We will be happy to find out what is going on with your order.

If I order multiple items, will they come in individual shipments?

It depends on the timing of your order. If you order multiple items within 24 hours, it will be rare for items to be shipped individually. In those instances where items are mailed separately, you will receive multiple tracking numbers through our shipment notification emails for each package.

My tracking number doesn’t work or is invalid.

Tracking numbers often take a few hours from the time they are generated to become active. We recommend waiting at least 24 hours from the time of receiving the notification email before tracking your package. Often tracking numbers will not become active until a package has reached the shipping hubs. This can take a few hours after packages have been picked up from our distribution centre.


International Shipping

Do you ship internationally?

Yes, we ship to all locations that DHL ships to. If you cannot find your country or province, please email us at hello@adjoaa.com

How much does shipping cost?

We offer free domestic and international shipping for orders over certain price points. Please refer to our shipping and delivery pricing schedule. Note that international orders may be subject to import duties and taxes which you (the customer) have to cover.

What currency will I pay in?

You can choose between an option of currencies that suits you best. If your local currency is not available, you will be charged in British Pounds.

What carrier do you use for international shipping?

International shipment is via our local postal services in the UK and Ghana, and DHL.

I’m an international customer. Can I return or exchange my order?

Unfortunately, we cannot facilitate exchanges for international customers due to customs and currency fluctuations. The original item purchased will need to be returned for a refund, and a new order will need to be placed for the replacement item.

What is the estimated duty/tax on international orders?

The duty and tax can vary greatly depending on the country the order is shipping to, the amount of the order, and other factors. Some countries and provinces have no import duties or taxes, while some countries and provinces have high import fees, and some have additional duties and taxes for luxury goods including clothing.

Is duty included in my international order?

No. Shipments outside the UK may be subject to taxes and import duties based on the destination country. The customer is responsible for all taxes and customs duties. Unfortunately, ADJOAA has no control over these charges.

How long does it take for my package to arrive?

The time for your package to arrive can vary greatly based on the destination country, the shipping service you paid for, and other factors including how long it takes your package to clear customs.


Returns & Exchange

What is your return policy/ can I return or exchange an order?

Full-priced items may be returned for a refund if the product is in brand new condition, with original packaging and proof of purchase or exchanged within fourteen (14) days of receipt of your order. Sale items are final and cannot be returned or exchanged. All returns will incur $5.00 USD processing fee that will be deducted from your refund amount. Exchanges are always complimentary and free of charge.

How do I return or exchange my order?

If you wish to return a non-sale item purchased from us, please ensure that you make your return within 14 days of receipt to be considered or returned. Products must be unworn with tags in place. You need to include a hardcopy of your original order confirmation email in the package. Please visit our returns form and follow the instructions to log your return and/or exchange. A $5.00 USD return processing fee will be deducted from your refund amount once the return is processed.

Can I return my product after 14 days?

No. We strongly advise customers to thoroughly check the product and try it on when it is received to ensure you are satisfied with the product. Refunds and exchanges will not be permitted after 14 days from the date of receiving your purchase. Shoes must be returned with their original designer packaging and unworn. Shoes returned without their original boxes will not be accepted.

If you receive a faulty product, please notify us immediately and the item will be exchanged subject to availability or a refund processed.

How long does a return or exchange take to process?

We aim to process requests for returns and exchanges within 2-3 business days after the product has undergone our quality control checks to ensure the product has not been worn and that the tags are still in place. If goods are eligible for a refund, the refund will be made within 14 days of receipt of the items by ADJOAA.

For exchanges, we typically process the exchange one to two business days after the original items are received. Once your exchange has shipped back out, you’ll receive an automated email letting you know of the shipment along with a tracking number. Exchanges will be shipped to the appropriate postal services for your destination.

Will I be charged for shipping on my return or exchange?

All returns will result in a $5.00 USD processing fee that will be deducted from your refund amount. Exchanges are always complimentary and free of charge.


Fit & Size Guide

Do you have a sizing guide?

Yes, you can view our fit and size guide here.

How do I care for my purchased product?

We recommend hand wash or gentle machine wash for our clothing. Most of the items have care instructions. If you have further questions, please email us at hello@adjoaa.com.


Wholesale

How do I become a stockist or retailer?

The ADJOAA team is always on the hunt for great stores and boutiques to partner with to support our talented family of designers. If you are interested in carrying any of our designer's products, please contact us here.


Careers

Do you offer internships?

Yes. CVs can be submitted to hello@adjoaa.com. The team regularly posts information about internship opportunities on our career page.

"If you want to go fast, go alone. If you want to go far, go together."
- African Proverb

We wanted our village to know of some of the supportive community of people and companies that have collaborated with us or given their time, skills and expertise to help us come this far on our journey. STUDIOCHENCHEN; BALLET-SEASON; HERB STUDIO AND ICT PULSE.

for a wardrobe that challenges the status quo ADJOAA Market for a wardrobe that challenges the status quo ADJOAA Market